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Privacy Policy

We prioritise your privacy and are dedicated to protecting your personal information.

 

Our Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard it. We adhere to global data protection regulations to ensure your information remains confidential.

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Key Points:

  • Data Collection: We collect personal information to provide and improve our services.

  • Data Usage: Your data is used solely for mentorship purposes and will not be shared without your consent.

  • Data Protection: We implement robust security measures to protect your information.

in detail

Effective Date: 09 August 2024
Last Updated: 01 January 2025

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MentorSphere.Africa values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using our services, you agree to the practices described in this policy.

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1. Information We Collect

We may collect the following types of information:

  1. Personal Information: Name, email address, phone number, date of birth, and other details provided during registration.

  2. Professional Information: Employment details, education history, skills, and goals for mentorship.

  3. Usage Data: IP address, browser type, operating system, and information about your interactions with our platform.

 

2. How We Use Your Information

We use your information to:

  • Facilitate mentorship pairings and program operations.

  • Communicate with you regarding program updates and support.

  • Improve and personalize our services based on user feedback.

  • Ensure the security and functionality of our platform.

 

3. Information Sharing and Disclosure

We may share your information with:

  • Mentors/Mentees: Limited information shared for effective pairing.

  • Service Providers: Third-party platforms for hosting, communication, and analytics (e.g., Zoom, Microsoft Teams).

  • Legal Authorities: When required by law or to protect our rights and users’ safety.

We do not sell or rent your personal information to third parties.

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4. Data Retention

We retain your personal data for the duration of your participation in the program and as necessary to fulfil our legal obligations. Upon request, we will securely delete your data in accordance with our Data Retention and Deletion Policy.

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5. Security of Your Information

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

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6. Your Rights

You have the right to:

  • Access: Request a copy of the information we hold about you.

  • Update: Correct any inaccurate or outdated information.

  • Delete: Request the deletion of your personal data.

  • Withdraw Consent: Opt out of non-essential data processing at any time.

To exercise these rights, please contact us at info@mentorsphere.africa.

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7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze platform usage. You can manage your cookie preferences through your browser settings.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@mentorsphere.africa

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